Policies and conditions
Terms and conditions
All orders are accepted subject to the following terms and conditions.
Prices
The price shall be that on the company’s current price list, or if applicable the price contained in the buyer’s quotation. Should a product’s price change between receipt of order and despatch the buyer will be notified and given the opportunity to cancel the order and receive a full refund.
Delivery
Whilst every reasonable effort shall be made to adhere to estimated delivery dates, the primary objective is to design and build quality bespoke furniture. Time of delivery shall not be of the essence and John Lowry studio shall not be liable for any losses, costs, damages or expenses incurred by the buyer or any person or company arising directly or indirectly out of any failure to meet any estimated delivery date. John Lowry studio will keep the client informed of progress and any delays in a timely manner. All deliveries must be signed for and appropriately dated.
Cancellation and acceptable returns
Orders may be canceled within 24 hours of order placement with no charge. Any standard products that are canceled after this period will be subject to 25% cancellation charge.
Bespoke, personalized or commissioned products cannot be canceled once production has commenced and will be charged in full.
John Lowry Studio accepts refunds providing...
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Goods damaged in transit must be reported to John Lowry Studio immediately upon receipt and forward photographs of the packaging and damage.
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Returns are only accepted: where the customer contacts us within 14 days of receipt with the explanation and goods are returned unused and undamaged within a further 14 days. Return address: 48 Ballyreagh Road, Newtownards BT23 8RP Telephone Number +44 7808026193 Note: ensure customer details Name, address and phone number are included with the return accompanied with an explanation for the return. Returns will not be refunded where the customer has not received return instructions from John Lowry Studio.
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Customers will pay the cost of transport, postage or courier service and a 25% service charge will be deducted from any refund.
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The goods are returned unused, undamaged and fit for resale.
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The return of sale and or seconds quality items are not refundable.
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Bespoke, commissioned or customized orders must be paid in full before receipt and are not refundable.
Payment and Credit
Payment must be received in full prior to the item being delivered. Credit facilities are not available.
Where commissions and design are canceled a design fee of £40 per hour will be charged.
Ownership and Risk
Title of the goods shall remain the sole and absolute property of John Lowry studio until such time as the buyer has paid in whole for the full amount of the goods. Goods may not be resold or transfered to a third party.
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This privacy notice explains how John Lowry Studio uses and protects any personal data that we may collect about you and informs you of your privacy rights and how the law protects you.
Introduction
John Lowry Studio knows how important privacy is to our customers. We are committed to protecting your personal data and we strive to be clear about how we collect, use and store your personal information.
Personal Data We Collect – Personal data means any information that can be used to identify an individual. We may collect different types of personal data about you, which are categorized as follows:
Contact Data – This includes your full name, company name, company address, email address, telephone number(s), reason for contact, preferred method of contact, last contact date and a record of each contact date and content.
Marketing and Communications Data – This includes your preferences in receiving marketing from us, your communication preferences and information on what you view, click on and access in and through our marketing emails.
Technical Data – This includes information we collect through your use of our websites, where you came to our website from and where you went when you left our website, technical information about the devices you use to access our websites, web browser and version, and geographic location.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
How we Protect your Personal Data
We know how much data security matters to all our customers. We will treat your data with the utmost care and take all appropriate steps to protect it.
We use wix services to manage our website and associated data. Wix is already GDPR compliant and uses web apps that update automatically instead of plugins.
All paper waste from John Lowry studio is shredded and destroyed.
Use of Personal Data
Your information is only used to fulfill your specific request, unless permission has been given by you to use it in another manner, for example to add you to our mailing list.
We may use your information to:
Carry out our legal obligations arising from any contracts entered into with you, your employer or a company related to you.
Contact you regarding servicing or maintenance of our products.
Seek your feedback, views or comments on the products and services we provide.
Notify you of changes.
Being able to inform you about relevant products and services related to what we have previously provided to you.
Our Legal Basis for Processing your Personal Data
The General Data Protection Regulation (GDPR) sets out several legal basis for which a company may collect and process your personal data. We rely upon the following basis to legally permit us to collect and process your personal data:
Contractual obligation – In certain circumstances, we need your personal data to perform a contract we have entered into with you, your employer or a company related to you.
Legitimate interest – In some cases, we need to collect and process personal data as this is necessary for our legitimate interests, such as being able to inform and offer relevant products and services related to what we have previously provided to you
Consent – In specific situations, we can collect and process your data with your consent, for example, when you tick a box to receive our email newsletters. When collecting your personal data, we will always use the minimum data necessary in connection with dealing with us.
Compliance with legal obligations – If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.
Share of Personal Data
We only share your information in accordance with the laws applicable to us. We may share your personal data with:
Service providers such as companies that help us with customer contact, customer care activities, conducting customer satisfaction surveys, billing, or that send emails on our behalf. These entities are limited by contractual provisions in their ability to use your information for purposes other than providing services for us.
Our professional advisors (acting as controllers or processors); for example, our lawyers, insurers and insurance brokers, when they need it to provide advice to us or help us obtain insurance.
The Police, the Health and Safety Executive, local authorities, His Majesty’s Revenue and Customs (HMRC), the Courts and any other central or local government bodies (acting as controllers or processors) where we are required to do so to comply with our legal obligations, or where they request it and we may lawfully disclose it, for example for the prevention and detection of crime or to report serious health and safety incidents.
We will not sell or rent your data to third parties, or share your data in any way with third parties for marketing purposes.
Your Rights in Relation to Personal Data
In certain circumstances, you may have the right to request access, transfer, rectification and/or erasure of the personal data that we process about you. You may also have the right to object to and/or restrict our processing of your personal data. Details of the rights are set out below.
Access – You may request access to your personal data, which enables you to receive a copy of the personal data that we hold about you and to check to see if we are processing it lawfully.
Rectification – You may request rectification of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Transfer – You may request that we transfer your personal data to you or a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Erasure – You may request erasure of the personal data that we hold about you. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object – you may object to how we are processing your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Restriction – You may request that we restrict how we process your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Withdrawal of consent – Where we have relied on your consent to process your personal data, you will have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
How to Contact Us
If you have any questions or concerns about our privacy practices, your personal information, or wish to file a complaint, please contact us:
Via post:
J L Studio, 48 Ballyreagh Road, Newtownards BT23 8RP United Kingdom
Via phone: Telephone Number +44 7808026193
Via e-mail:
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the supervisory authority for data protection issues in the UK (phone: 0303 123 1113 or at https://ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please feel free to contact us in the first instance.
When you visit our website, we use “cookie” technology to try to make that experience simple, personalized and meaningful.
We are providing this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. In relation to this matter please be assured that we’re working on a number of other privacy and cookie-related improvements to make to the website.
What are Cookies?
Cookies are small text files which are issued to your computer or any similar device you use to access the internet (e.g. smartphone, tablet or other mobile device) which store and sometimes track information about your use of the website. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer.* Please note that cookies do not harm your computer or software installed on your computer.
Cookie Usage:
We do not store personally identifiable information such as credit card details in the cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. We use cookies to:
Recognise when a visitor to our website has visited before; this means we can identify the number of unique visitors we receive to the website and allows us to make sure we have enough capacity for the number of users that we get;
Help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing.
Collect statistical information about how our visitors use the website(s) so that we can improve the website(s) and learn which parts are most popular to visitors
Share tools
If you take the opportunity to ‘share’ content with friends through social networks – such as Facebook, instagram etc– you may be sent cookies from these websites. We do not control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Third party cookies
Certain cookies are either set by third parties on the Website or these are set by us using the third parties cookie code. More information about cookies placed by third parties and how to restrict or block their cookies can be accessed by following the link to their website. In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.
In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.
Cookie Name – Google Analytics
Purpose
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
More Information
Google Analytics
Google Privacy
Purpose
These cookies are used when integrating twitter feeds into our site’s pages and to allow the sharing of content.
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WIX.com
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